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Verbal De-Escalation is both an art and a science. Once we understand what causes someone to escalate and what they’re searching for we can build the skills necessary to resolve issues calmly without just rolling over to someone’s demands
This 2 hour course will cover:
Why we escalate
Reading emotions
Reading body language
Voice: Volume, Tone, Inflection
Common pitfalls and barriers
Agreement vs. Validation
The 4 Keys to Resolution
Please email info@firearmhandling.com for scheduling.
Pricing is per participant (minimum 5).
Ministry discounts available.
Verbal De-Escalation is both an art and a science. Once we understand what causes someone to escalate and what they’re searching for we can build the skills necessary to resolve issues calmly without just rolling over to someone’s demands
This 2 hour course will cover:
Why we escalate
Reading emotions
Reading body language
Voice: Volume, Tone, Inflection
Common pitfalls and barriers
Agreement vs. Validation
The 4 Keys to Resolution
Please email info@firearmhandling.com for scheduling.
Pricing is per participant (minimum 5).
Ministry discounts available.